OFFER LETTER : Haier Dealer Floor Sales Staff Incentive Campaign

Dear Dealer Floor Sales Person,

We are pleased to announce an exciting Dealer Floor Sales Staff Incentive Campaign that Haier will be extend and offering to all valued dealer floor sales staffs. (therein after refer to as “staff”) This extension includes an updated Spiff list, which is attached to this document.

This campaign is designed to reward exceptional sales performance and encourage a strong commitment to achieving sales. Below are the details of the campaign:

Campaign Duration:

Start Date : 1^st March 2025

End Date : 30^th April 2025

Sell-Out Redemption Period : 1^st March to 15^th May 2025.

Incentive Structure  : Refer to Schedule 1.

Eligibility for Incentive:

• • For the purposes of this Agreement, "Floor Sales Staff" (the “staff”) refers to an employee who is directly responsible for interacting with customers on the sales floor of a retail or commercial establishment. The primary duties include assisting customers with product inquiries, facilitating sales transactions, maintaining the appearance of the sales floor, and ensuring that customers receive high-quality service. The role may involve upselling products, meeting sales targets, providing product information, and ensuring that the sales area is organized and well-stocked.
  • The staff who are actively engaged in the sale of Haier selected product(s) during the campaign period will be eligible to participate, subject to his/her employer (Haier Authorized Dealer) approval.
  • For the dealer outlet who have designated Haier promoter placement, the staff will not eligible for the campaign participation.
  • The staff who agreed-upon the incentive program terms & conditions are eligible to participate in the incentive program.
  • The staff is responsible for complying with company policies, and submitting necessary sales documentation or reports as required by Haier.
  • During the campaign periods, the staff who successfully sell Haier products to end customer must ready and submit below details into the system portal daily basis:

Photo upload: POD (Proof of Delivery):

• • 1. POD show: DO number, Invoice number, Date, Model, Amount, Qty, Serial number
    2. Customer Full Name, contact number, Date

Sell-out input in the system:

• Product sold details:
  • 1. POD Number
    2. Sold date
    3. Total sales value

How many products sold:

• • 1. Number of Product sold
    2. Product Category
    3. Product model
    4. Serial Number
    5. Qty
    6. Unit price (base on the POD price)

 

• Sales must be completed with legitimate, verified purchases made by end customers, and all transactions should be processed through the company’s official sales system.
• At the end of each month, the staff are required to submit the final sell-out report, duly signed and stamped by the dealer, via WhatsApp to the agency hotline for verification.
• Haier has the right to audit all sell-out data submitted to the sales system through its 'Happy Call to Customer' service.
• Only products that have been delivered are eligible for sell-out and can be claimed for incentives.

Product Categories & Incentive Amounts

• The incentive amount for each sale will vary depending on the type of Haier product sold. The following structure outlines in Schedule 1 in this offer letter demonstrates the reward for each product category.
• Refer to Schedule 1

Incentive Payment Criteria

• The incentive is calculated based on the final sale price of the product after any discounts, promotions, or offers.
• For sales involving bundles or promotions, the incentive will be calculated based on the total value of the Haier product(s) sold within the campaign.
• The payments are made directly to the designated staff accounts by the agreed-upon payment date with the agency.

Payment Process

• Incentives will be paid out within 90 days, based on monthly sell-out submission by the staff through the portal. All payments will be processed by Ms Media Sdn Bhd (the ‘Agency’), to eligible staff.
• Payments will be processed through the system process by the Agency, subject to applicable taxes and deductions.
• All incentives will be paid only if the sales are fully confirmed, processed, delivered and there are no returns or cancellations during the qualifying period.
• The payment process may be subject to delays depending on the verification procedures carried out by the Agency and Haier.

Adjustments and Returns

• If a sale is later returned, cancelled, or adjusted (e.g., due to a defective product or customer dissatisfaction), the corresponding incentive amount will be deducted from the sales staff’s incentive for the following period.
• Only final, confirmed sales that are not subject to returns or chargebacks will be eligible for the incentive.

Responsibility for Payouts

• The Agency will be solely responsible for the calculation and distribution of all pay-outs and incentives under this Incentive Campaign. Haier will provide the necessary data and support to the agency, but the final responsibility for ensuring accurate pay-out processing, including the verification of eligibility and performance, rests with the agency.
• The agency agrees to adhere to the terms and conditions set forth in this campaign, ensuring that all pay-outs are made promptly and in accordance with the campaign’s rules. Haier will not be held liable for any discrepancies or delays in the pay-out process, which will be managed entirely by the agency.

Prohibition of Fraudulent Practices

• Any dealer/ staff found engaging in fraudulent activities, including but not limited to forging documents, falsifying sales records, or submitting false information to qualify for incentives, will be immediately disqualified from participating in the incentive program.
• This includes any attempts to manipulate or deceive the company regarding sales figures, customer information, or product transactions.
• Any dealer / staff found to have engaged in fraudulent or unethical behavior will be blacklisted from all current and future incentive programs, with no eligibility for any rewards or incentives earned through fraudulent actions.

Legal Consequences

• Haier reserves the right to take legal action against any dealer/ staff who commits fraud or attempts to deceive the company in relation to sales and incentives. This may include: Civil and criminal prosecution for fraud or any illegal activities committed, seeking damages, including but not limited to any financial losses incurred due to the fraudulent activities.
• Legal action will be pursued in accordance with the applicable laws and regulations governing fraud and employment in Malaysia.

Investigation Process

• If any fraudulent activity is suspected, the company will conduct a thorough investigation into the matter. The dealer/ staff will be given an opportunity to explain their actions, but if the investigation confirms wrongdoing, appropriate action will be taken, including legal proceedings where necessary.
• All staff are expected to maintain the highest level of integrity and honesty when participating in the incentive program. Failure to do so will result in severe consequences for both the individual and the organization.

Personal Data Protection (PDPA) Policy

• The dealer / staff acknowledges that, in the course of managing incentive payments, it may collect, process, and store personal data of the staff.
• Haier and the Agency shall comply with the Personal Data Protection Act (PDPA) and any other applicable data protection laws in the jurisdiction where it operates. This includes obtaining the necessary consents from individuals for the collection and processing of their personal data, ensuring that such data is securely stored, and using it only for the purpose of managing incentive payments.
• The Agency shall implement appropriate security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction.
• The Agency shall promptly notify Haier of any data breaches or security incidents related to the personal data it processes on behalf of Haier.
• The Agency agrees to provide Haier with access to any data protection audits or reports, if requested, to demonstrate compliance with the PDPA.

Final Decision and Rights

Haier reserves the sole and absolute discretion to make all decisions regarding the interpretation, implementation, and administration of the Incentive Campaign. This includes, but is not limited to, the eligibility criteria, incentive calculation, rewards distribution, and the resolution of any disputes arising during the campaign period. Haier's decisions are final and binding on all participants, dealers, and staff involved in the campaign. Haier also reserves the right to modify, suspend, or terminate the campaign at any time, without prior notice, for any reason, including but not limited to changes in business needs, market conditions, or unforeseen circumstances. By participating in the campaign, all parties acknowledge and agree to Haier's final authority in all matters related to the campaign.